Plan how to handle enquiries while you are on a job

Connect the website’s contact options with the way your business handles calls.

Offer a useful alternative to calling

A short quote form can collect the job type, location and photos when you cannot answer. Say when you normally respond and avoid promising immediate service unless you provide it.

Review your phone arrangements

If more than one person answers enquiries, consider how calls reach them and who follows up a missed call. Check costs, permissions and availability before changing call routing.

Keep a simple follow-up record

Record the enquiry, preferred contact method and next action. Count completed jobs separately from calls so you can assess the website without treating every enquiry as revenue.